ALL YOU NEED TO KNOW
Shipping, Returns & Refunds
Shipping Information
We have many delivery options for you to choose from, depending on where you are in the world and how you wish your ELLORE package to be delivered.
Please see the below chart for shipping rates and estimated delivery times:
Australia Shipping Price & Times
- Standard Shipping: Delivery within 2-5 business days
Cost: AUD $9.95 - Express Shipping: Delivery within 1-2 business days
Cost: AUD $14.95
New Zealand Shipping Price & Times
- Standard Shipping: Shipping time is 6+ business days. Cost: AUD $19.90
Rest of World Shipping Price & Times
This shipping price includes the United States, United Kingdom, Ireland, Europe, Canada & the rest of the world.
- Standard Shipping: Shipping time is 6+ business days. Cost: AUD $39.95
Please Note:
- Next Day and Express orders must be placed before 12Noon AEST Monday - Friday to be processed on the same day.
- We are not able to fulfil next day deliveries if the order is placed after 12Noon AEST on a Friday, Saturday & Sunday. Orders placed after this time and over the weekend will then be processed on the next business day.
- If you are waiting for longer than the proposed shipping time frame, please get in touch with us right away so we can investigate and find a solution as soon as possible for you: hello@ellore.co
Returns
We hope you love your ELLORE pieces however we aim for everything to be exactly right for you, so if you require a store credit or an exchange, please follow our returns policy below.
What is your return policy?
We must be notified about all returns 48hours after you’ve received your order and must be received back with us within 14 days from the date you completed the purchase, you can start the process for your return here
Are any items not eligible for returns?
- Items must not have been worn or damaged
- Items must not have make-up and fake tan stains from wear or try-on
- Items must have all tags and original packaging.
Our returns are not free, so the return shipping fee will need to paid by the customer - please ensure to keep your tracking number once shipped in case of lost parcels.
You will receive a confirmation email from us within 72 hours of receiving your return back, letting you know that your return has been received and processed. If you wanted an exchange we will ship out your new order once we’ve received your return, if you wanted a store credit we will email you your voucher to use for future orders.
PLEASE NOTE: WE UNDERSTAND THAT OUR RETURN POSTAGE IS NOT FREE, HOWEVER WE STRONGLY RECOMMEND YOU TO SEND YOUR RETURN PACKAGE WITH A TRACKING NUMBER. PLEASE BE AWARE THAT WE CANNOT TAKE RESPONSIBILITY FOR ANY LOST OR DAMAGED PACKAGES.
Start My Return
To start your return please follow the steps provided here
NON-AU
Unfortunately, we are unable to offer exchanges for our International customers, so if you do need a different size or new style, please return the items to us for a store credit and place a new order for the new items required.
Refunds
Do you offer refunds?
We do not offer refunds, however we’re happy to provide store credit for returns. To be eligible, please notify us within 48 hours of receiving your order. The returned item(s) must reach us within 14 days from the date of purchase. To start your return please follow the steps provided here
Contact Us
For all general enquiries please email us at hello@ellore.com, our customer service is available weekdays 8am-5pm AEDT.
Please kindly do not send multiple emails/chats or reach out in both methods regarding the same query. This can cause delays in responding. Thank you ♥
Alternatively you can also head to our contact us page here and submit an enquiry.
